FAQ's

1. Where are your products made?
All of our products are designed and printed in the U.K. We produce them responsibly to ensure high quality and sustainability standards.

2. How long does it take to receive my order?
As we make each item to order, production typically takes 1-5 business days. Shipping times depend on your location, but you can generally expect your order within 2 business days.

3. What materials do you use?
We use high-quality, sustainable materials that are ethically sourced. Our cotton is 100% organic and our packaging is 100% plastic-free, FSC-certified, and fully recyclable and biodegradable.

4. Do you offer international shipping?
Yes, we ship to all countries where Royal Mail operates. Please check list here.

5. Can I track my order?
Absolutely. Once your order is shipped, we’ll send you a confirmation email with tracking details so you can monitor its progress.

6. What is your return/exchange policy?
If you’re not completely satisfied with your purchase, we accept returns and exchanges within 30 days. Items must be in their original condition. For more information, please refer to our Refund Policy page.

7. How do I care for my item?
Each product comes with specific care instructions to help it last longer. Generally, we recommend our Tees to be washed at 30°c, don't tumble dry and don't iron.

8. How do I contact customer service?
You can reach us at hello@sweetteelondon.co.uk or through our contact form, and we’ll be happy to assist you.

9. Is your shop female-owned and operated?
Yes! We’re proud to be female-founded and female-run, and we are committed to supporting ethical, sustainable practices throughout our business.